|
 GlobalHost
is a technology company, but our real product is customer service.
We measure our response time in seconds and our success in happy
customers. With our Super Platinum account, we're the only company
guaranteeing 7 minute customer service responses - 24 hours a
day, 7 days a week.
Exactly how
does our 7 Minute Satisfaction guarantee make us the best in the
business?
Technical
Support
I can't
get my current hosting company on the phone after business hours
and on weekends. What if I have a technical question at 3:19 AM
in the morning?
We're on
the phone by 3:26 AM, helping you.
I've heard
'we don't support that' from my host. Will I hear that from you?
We know
how important the success of your site is to you. We will do
everything within our power to support you in achieving that
success. We have yet to find a problem we can't solve.
I've requested
my current host to do things like set up a new email account,
and my request was simply ignored. How hard is it to do things
like change an email password at GlobalHost?
Our site
control panel makes it easy to do routine management of
your site.
Web
Hosting
I know
how important web stats can be. How much will stats cost me?
Webalizer,
a complete traffic analysis tool, is available to all of our
clients at no charge. We'll set it up for you, and its intuitive
interface will enable you to extract meaningful information
from your site traffic.
I've been
charged extra for Microsoft FrontPage for my site. Do you support
this?
Yes. For
free. Every Web Hosting server includes FrontPage extensions.
Order
your Web Hosting Service and you can configure the extensions for your site.
Domain
Names
I've already
registered a domain name. What does it cost to transfer it to
you?
GlobalHost
handles the repointing of your domain name for free.
I'm wary
of web hosts that have one "cheap" fee for hosting and
then charge exorbitant fees for things like domain name registration.
How much does domain name registration cost at GlobalHost?
We register
your '.com' for just $19 per year. Compare that to the Network
Solutions price of $35 per year.
Ecommerce
I have
a site and I'm ready to sell on the web, but I don't know where
to begin. Can you help me?
Ecommerce
can be daunting, but our support makes it easy. There are many
elements to ecommerce, and we help you through each step of
integrating ecommerce into your site.
I have
a custom ecommerce setup, but my web host is letting me down.
Can you help me?
Yes. We
support just about any ecommerce software package, so you can
smoothly transfer your ecommerce operation to our servers.
Email
Accounts
I travel
often, and when I do I can't access my domain email. How hard
is it to access my email on the road?
If you can
get to a computer, you can access your email. You don't need
to struggle with someone else's Outlook Express settings, you
can log into your mail using your web browser from any computer
in the world.
Search
Engines
I have
a site, but I'm not getting any traffic. How will you improve
this for me?
To guarantee your ranking
in the top search engines, we offer EngineSmith,
which combines search engine placement by a seasoned professional
with a 'PPC' (Pay Per Click) campaign on various high traffic
portal sites like MSN.com and AOL.com. For as little as 5 cents
per visitor, you can incentivize a targeted audience who are
looking for products like yours to visit your site. (There's
a good chance you found us through a PPC campaign.)
Dedicated
Servers
How do
I know if I need a dedicated server?
Odds are,
if you don't know, you probably don't need one. Dedicated
Servers give you increased freedom and massive hard drive
space. For example, if you use software which would hamper the
performance of other sites on a Web Hosting server, you need
a dedicated server.
More
Questions
I have
a question that's not answered here. How do I get it answered?
We invite
you view our extensive FAQ.
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